I am using an xfinity modem, which has been active for over a year. Adding a bit of info I am not using any of the xfinity wifi, I bridge thru to my own wifi devices. But that being said the old app works fine, and since it actually has a place to show service statuses it shows them correctly. so I dont see why the new app shouldnt do the same.Xfinity Mobile App and website show my device was not activated. ... If I tried to activate my device/line clicking on the "Get Started" button, ... Thank you for keeping us posted, @user_24252f and we definitely want to make sure you're able to get the support you need! I rely on my cellphone service every day so I can't imagine how stressful ...XfinityThe message is "this device needs to be activated before we can continue" and gives me the phone number to call. I called, tried online chat, and then called again, all without having the issue resolved. Apparently the only solution is to have a tech come out and that could potentially cost me $100.Xfinity's policy is below: If you need to unlock your phone so that you can switch out your SIM card, it's no problem. There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. The phone must not be reported lost, stolen, or involved with fraudulent activity. The phone must be paid in full prior to requesting ...Additional Information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.The following day (2/22/22) I realized that I had not gotten any calls or texts for the last 24 hours. I tried to call my wife and an Xfinity Mobile rep picked up instead. I told her that I must need to activate my phone. After giving her the IMEI number, she told me that the phone was not compatible with Xfinity Mobile.Activate with an Xfinity Gateway. Download the Xfinity app. Create your Xfinity ID and password. Log in. Identify your device. Look for the QR code on the bottom or side of your Xfinity Gateway. Focus on the QR code with your smartphone’s camera. When it has been scanned, you'll see a green checkmark. You can also manually enter your gateway ...Make sure your Samsung Smart TV is connected to the internet. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen. Scroll to and select the Settings icon (gear to the right). Arrow down to Support. Arrow right, then down, then select About this TV.I have an iPhone 14 Pro with eSim and it is working fine with Xfinity Mobile. However, the issue is when I access my account either via the Xfinity Mobile App or the …Enter the device’s IMEI. Follow the activation instructions. Download an eSIM or insert or swap an Xfinity Mobile nanoSIM Card. Bring a device to a new line using the Xfinity app. To activate a new Xfinity Mobile line with a device you already own, log in to the Xfinity app to set up your phone on the line.Xfinity removed the Apple Watch 5 from my account to ensure that that wasn't causing the issue. So as it currently stands, I have the Apple Watch 7 paired to my phone but cannot activate cellular. This is the screen message: To activate your watch on Xfinity Mobile, we'll need to get some basic information, and add a line to your account. Get ...Verify Your Xfinity Account. First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Mobile phone number. Xfinity ID & Password. Comcast Identity Management Portal.To view all of the devices that have been activated on your account: Go to your Account page and log in if prompted. Under Your Account, look for the Watch Hulu on Your Devices section and click Manage Devices. On the next pop-up screen you'll see all the devices tied to your account, including the date they were activated.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.7 months ago. After service is restored , Storm Ready doesn’t return to standby mode- it continues to display a steady white light ( indicating a service outage). The Xfinity app continues to say that service is being provided via Storm ready even though the gateway has service restored and is functioning normally.Comcast Business ; Move to new address ; Support ; You have unread emails Check Email; You have unread emails Check Voicemail; Watch TV Online; Sign out. Back. Your accounts. Manage or link accounts. Main Content. Activate Device ...Here are a couple things to check: Make sure to choose Set Up Over WiFi (not Set Up Over Cellular) when activating your device. If you've activated your device …Method 1: Use the Push Notification. After you have activated your eSIM, you will be able to see a notification at the top of your device, tap on it. Open Settings and choose Xfinity Mobile Cellular Plan Ready To Be Installed. Tap on Continue and Done and your installation process is complete for Xfinity eSIM.While free Peacock Premium is going away for some Xfinity customers, it will be available for others. Xfinity internet customers with Gigabit speeds will get Peacock Premium for free for two years, after which the offer will end. If these users previously linked their Peacock account with the X1 or Flex service, they don't need to do anything to activate the offer.The online account and system can take some time to fully update the device details for some newly activated devices. In most cases, the online information is updated by the next bill cycle after making changes if not reflected right away.To install your NETGEAR cable device if you are an Xfinity customer: Make sure that your mobile device is using your mobile data network, not your router’s WiFi network. Launch the Xfinity app. Tap the account icon in the top left of your screen. Under the Devices section, tap Activate Xfinity Gateway or Modem. Tap Your Own Modem.Please send our team a direct message with your full name and address. Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon.See the X1 Device Single Authentication section below. Note: If we're unable to validate your device and account information, a message will appear and you'll need to contact us to complete the activation process. For some TV Box types, X1 service will activate quickly; however, other TV Box types may take up to 10 minutes.Number 2 - To get started, there's only one site you need to visit. Check out this URL to see if your device can be activated. There's tools on there to ...There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. The phone must not be reported lost, stolen, or involved with fraudulent activity. The phone must be paid in full prior to requesting the device unlock. If your device is on a Device Payment Plan, it is ineligible for unlocking.For some smaller carriers, it can take up to an hour. If you're transferring the number from a landline or wireline, it takes, on average, five business days. There's no need to sit by your phone waiting for it to activate. We'll send you a confirmation email when you're good to go. We'll also email you if there's an issue with the transfer ...Thank you for placing the order to upgrade your new device. Your order will be processed in approximately 24–72 hours from the time you placed it. If you have questions about your order status, contact us at 1-855-242-2876 or chat with us at least 72 hours after placing your order to allow time for processing. To protect our environment ...Xfinity's policy is below: If you need to unlock your phone so that you can switch out your SIM card, it's no problem. There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. The phone must not be reported lost, stolen, or involved with fraudulent activity. The phone must be paid in full prior to requesting ...After receiving a cable TV set-top box from Comcast, it will need to be activated before you can receive channels on it. You can activate your cable box online or by calling Comcast. Newer X1 cable boxes can be activated directly from your TV. Comcast will not activate cable boxes purchased used. How to Activate Xfinity Cable Box If you don't sign in or aren't an Xfinity customer, you'll need to enter your Street Address and select a Download speed from the drop-down menu. Then, click the Find Devices button to show all equipment compatible with the download speed you chose. You'll see recommended devices. Click Get Gateway if you’d like to rent an xFi Gateway. Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is available at no cost to Xfinity Internet …Please send our team a direct message with your full name and address. Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon.XRE-00250. Aggravated beyond limit. While trying to launch Paramount a prompt popped up on TV saying a new box was going to be sent to my address. The box arrived but would not work saying "Device needs to be activated" No amount of work from phone agent (s) could get it activated so they escalated it. A full day later they got it up and ...My device payment was just under 20.00 , protection plan was 12.00 and a 10.00 line fee per month were to be my charges. I never activated this device and went physically to xfinity store and told them my daughter was going to just use our home wifi for the ipad and I was told I would still be charged a 10.00 line fee each month which I was ok ...Feb 27, 2024 · Open your phone’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen ... Sep 5, 2022 · 103.3K Messages. 2 years ago. Try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. 2. If you've activated but your iPhone's not working, confirm that you see Xfinity Mobile on the top left of the home screen. If you don't, follow these steps: Connect to a WiFi network. Go to Settings > General > Abou t. Wait for the Carrier Settings Update prompt to appear, then select Update. Get 24/7 help with any questions you have. Ask Xfinity.If you don’t have one, you can create one from the sign-in page. Note: If you’re activating a Gateway, you might be prompted to start the activation as soon as you sign-in. If you aren’t prompted, proceed to step 3. Select Activate xFi Gateway or Modem under the Devices section. If you’re activating xFi Pods, select Activate xFi Pods ...Learn about X1 error code XRE-00251.Learn how to update your WiFi driver to work with your xFi Advanced Gateway (XB7/XB8).The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line . Type your message in the text area near the bottom of the window . Press Enter to send itI activated the Xfinity phone, accepting a new number instead of porting over my existing phone number I decided to do this to shake away some spam; I failed to consider what a pain it was going to be for myself and others to update to my new phone number; So now I have an activated Xfinity phone and regret accepting the new numberOpen your phone’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen instructions. Samsung Galaxy device models.Before you start using your new Xfinity Mobile device, you'll need to activate it. If you’re getting a new number for your phone. Activation is a one-step process if you’re getting a new number, and it should only take a few minutes. Once activation is complete, you'll be ready to go with your new digits.If these steps still don’t activate your device, it may be due to some other issue. For assistance, please reach out to our Xfinity Mobile team directly by chatting with us at comca.st/3hxnpaZ or texting or calling (888) 936-4968. (Due to account security concerns, we’re unable to perform any device or account specific requests here.)iPhone/iPod touch: If you're a Comcast DVR user, you just got one very good reason to download the Comcast Mobile App for your iPhone: The free app manages your DVR recordings so y...Remove the SIM card from the device. Take note of the SIM ID. Reach out to your Xfinity customer service to help you confirm if SIM ID on the card is the same as that on your account. After confirming and updating, insert the SIM back again. Restart your phone again and be patient until it completes.1. activate your device online or call customer support. 2. Turn on your device and follow the setup instructions and the esim should download automatically during the apple setup process. If the device is already on you can download the esim from a settings notification, QR code or enter the activation url manually from cellular settings. I am ...I know it's a Contour. I just got off the phone again and they said they were able to activate but the cable box is associated with the old address even though we called to switch everything to the new address. They said that's the reason it won't connect.See how easy it is to make the switch to Xfinity Mobile's nationwide 5G network and save hundreds. Bring your own phone or shop new phone deals. Get Unlimited 5G data for just $30/mo per line when you get 4 lines. ... Treat yourself to the phone you really want and shop for the latest devices and deals from Apple, Samsung, Google, and more ...Troubleshooting your video service using the app. Open the app. Tap the WiFi tab. Tap Xfinity Video troubleshooting. Tap the applicable option to start troubleshooting. E.g., you can tap Picture & Sound to troubleshoot problems with those features. Note: You may need to scroll down to see all available options, including Parental Controls and ...Yes! Xumo Stream Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, Netflix, Disney+, and Xfinity On Demand currently, and more content will be added in the future. You'll need to have a 4K-compatible TV and, in some cases (like Netflix), a 4K subscription.Voice command tips. To change the channel using your Xfinity Voice Remote, press the Voice ( Microphone) button, which activates Voice Control, and say something similar to the following voice commands: "ESPN". "Watch Disney Junior". "832". "Watch channel 810". "Turn on Discovery Channel". Voice commands can also be used to search for TV shows ...Select Devices and the device you’re looking to activate. Select the Activate button to initiate the activation process. While your device is being activated, there's no need to wait around. You can visit xfinitymobile.com any time to check your activation status. We'll send you a confirmation email when you're good to go. Activate your iPad ...If your devices are all correctly connected, please make sure you activate your services by going online or by phone to enjoy your Xfinity services. Learn ways to activate your Getting Started kit devices. X1 Video service cannot be activated online — if the on-screen activation does not work, you will need to contact Comcast.Feb 25, 2020 · It individually needs to be activated for service. It's MAC address number has to be registered with Comcast. Connect it to the coax line and power it up. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Connect a computer to it and open up a browser. There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. The phone must not be reported lost, stolen, or involved with fraudulent activity. The phone must be paid in full prior to requesting the device unlock. If your device is on a Device Payment Plan, it is ineligible for unlocking.Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through ...And you can choose from four ways of doing it. Online: Go to Xfinity’s activation page and follow the prompts. Phone: Call Xfinity’s activation number ( 1-855-652-3446) and follow the prompts. TV: If you’re also installing Xfinity TV service, you can activate it from your TV. Follow the prompts on your TV screen.Activate your Xfinity Flex 4K streaming TV Box. First, you need to activate your Xfinity Internet service using the Xfinity app. This includes customers who rent an Xfinity Gateway or own their own modem. For more help, follow the step-by-step instructions on Activating Your Xfinity Internet Service.But there are a couple of requirements we want you to know before ordering your Getting Started Kit. You must be a current Comcast customer, or your address must have had Comcast service in the past. All of the outlets in your home must be located where you need the service (both cable and electrical outlets) - Getting Started Kits do not allow ...Learn what to do if you are having trouble signing in to the Netflix app on Xfinity X1. Xfinity For full functionality of this site it is necessary to enable JavaScript.Sep 20, 2023 · Select the Account tab from the bottom right corner of the app. Select Activate xFi Pods under Devices section. Choose which xFi Pod you’re installing. Tap Get Started to begin activating your xFi Pods! If you already have xFi Pods (1st Generation) on your network and are now activating xFi Pods (2nd Generation), you'll be instructed to ... If you've completed the steps above and there's still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the xfinity button on your remote and selecting the gear icon (Settings) > Device Settings ...No. XMPP is billed on a month-to-month basis. It continues unless canceled. The monthly cost is $7, $12, or $15, plus applicable tax, per device, depending on device. Find the monthly cost for your device. Important: Effective July 10, 2024, there will be program and price changes to XMPP.The Xfinity Voice Back-up Battery Case can hold six 6-volt lantern batteries (sold separately) used to keep your phone service available for up to 24 hours during power outages. Add at checkout for a one-time fee when you rent a Wireless Gateway and it will be provided with your installation. The latest Xfinity deals are just around the corner ...Oct 31, 2021 ... Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair ...EG. @user_obskr1. Try calling 1-855-652-3446. That is their self-install device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.The website says it should work. (Model CAX30, capable of 949 Mbps) But the CS rep insisted to me that it doesn't and refused to escalate my issue to a higher up tech. Currently I'm only getting 200 Mbps and my account page on xfinity.com says "Third-party device update Your device needs to be updated to support higher speeds."My device payment was just under 20.00 , protection plan was 12.00 and a 10.00 line fee per month were to be my charges. I never activated this device and went physically to xfinity store and told them my daughter was going to just use our home wifi for the ipad and I was told I would still be charged a 10.00 line fee each month which I was ok ...Bring Your Own Device (BYOD) — understand phone compatibility results. April 8, 2024. When you check to see if you can bring your own phone to Xfinity Mobile, you'll get one of a few results. A key part of the compatibility check is when we ask you to enter your IMEI number, your phone's unique identifier that allows us to check whether …Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Pricing subject to change.Open your phone's Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen instructions. Samsung Galaxy device models.It's been powered off/on, several times since 1/19/24. If I click on the notification, it takes me to My Account devices, which shows my new S23+; my S9+ is long gone. There's no option to do anything, there, to fully activate the device, and connect to the service. I just got another identical notification upon restarting the device.An FYI. If you are hanging a stand-alone / separate router off of the gateway device, and the gateway is not in *bridge mode*, you are cascading 2 routing devices which results in an undesirable "double NAT" condition on your home network. Google "double NAT" for info about it's potential pitfalls. You really should put it in to bridge mode.Bridge Mode users will continue to be blocked from accessing the Xfinity xFi website. Xfinity xFi is designed to work with one active xFi Gateway per account. In the rare event that multiple modems are required to support your service needs, you'll only be able to use xFi on the most recently added gateway.So, for anyone without an available smart device, a technician with a smart device must be called in to assist in the activation of a gateway. A regular desktop PC tower etc. with Windows 10 or 11 does not qualify as a smart device and it will not download smart device activation apps. None of the App stores will download these them to my ...EG. Try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.What to know when updating your Xfinity X1 TV Box. You can view our OTT streaming partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps.Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway!If you don't need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started.. Remember: The xFi Fiber Gateway is only available through professional installation and cannot be activated using the Xfinity app.To hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now become the defaults of admin and password. You will lose any customized settings, and they will need to be re-configured from scratch. 0. 0.Learn how to prepare for your Xfinity Home installation and what to ask your technician. Xfinity For full functionality of this site it is necessary to enable JavaScript.EG. Try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.Exactly. The resellers need to check with Verizon that it's unlocked while they still can. Though to be fair in my case it was a random guy, not a company. He also got the storage capacity wrong. I even got the old Verizon SIM, but it wouldn't activate (naturally) and thus wouldn't show me the old phone number.To continue receiving all of your channels with a Series 2 Dual Tuner DVR, you'll need to connect your TiVo DVR to a TV Adapter or a TV Box from Comcast. However, connecting to a TV Adapter will not allow you to use TiVo's dual-tuner functionality. To do that, you'll need to use a Comcast TV Box and a cable splitter (included in the Series 2 ...1. Turn on your TV. 2. Select "Send Name to TV". 3. Check to see if Living Room appears on your TV." Tap Send Name to TV to ensure the TV Box is active on your account, then tap Continue. Choose a new name for this TV Box or use the existing name, then tap Continue. You will then see the following screen display: "Saved!Hi folks, I just got my new xFi Gateway modem in the mail today, and I've started setting it up, but I don't own a smartphone! It wants me to download the Xfinity smartphone app in order to complete the setup process, so I have to ask, is there another way to do this if I don't have access to a smartphone? Thanks so much for any assistance!Jun 8, 2023 · After the Storm-Ready WiFi device has been removed, it can be reactivated on the same account or activated on another eligible Xfinity Internet account using the Xfinity app. To remove Storm-Ready WiFi: Sign in to the Xfinity app with your Xfinity ID and password. Go to the WiFi tab. Select View WiFi Equipment.
If it is still not seen, close and relaunch the app and/or sign out of the site, clear the browser cache, close the browser, launch another browser session and sign into xFi. Please, let us and the community know if any of those suggestions help. Thank you! I am an Official Xfinity Employee.. Does dollar tree sell number balloons
When it comes to choosing a cable TV provider, there are numerous options available in the market. One of the most popular choices is Xfinity, which offers a wide range of cable TV...This could take a few minutes. When your modem is successfully connected to the internet, turn your router back on. It will reestablish your Wi-Fi network in a few minutes. If you have an Xfinity gateway or modem and router combo device, simply turn it off, wait 10 seconds, and turn it back on.I have worked with Micro Center (the store that sold the laptop) and they are well versed in hardware. They too direct me back to Xfinity Comcast. The laptop works with all other connections except my home office based wifit via Xfinity Comcast. I need help from Comcast-Xfinity-Support to solve the problem.To activate your Xfinity Internet, you need to establish a temporary internet connection first, which would be utilizing an Ethernet cable. Then, begin activating your Gateway by choosing a browser and going to com/activate , and at last, connect your device to the new internet connection.For some smaller carriers, it can take up to an hour. If you're transferring the number from a landline or wireline, it takes, on average, five business days. There's no need to sit by your phone waiting for it to activate. We'll send you a confirmation email when you're good to go. We'll also email you if there's an issue with the transfer ...On Nov 29, I ordered an iPhone 12 via my Xfinity Mobile account. it arrive two days later. When Imwent to activate it, it didn’t appear in my list of devices online. I couldn’t activate it. I chatted with a customer service agent who told me not to worry, the phone would be connected to my account within 24 hours. It wasn’t.Xfinity Voice minimum equipment requirements. To use Xfinity Voice service you need a telephone handset and electrical outlets. Inside wiring and jacks are not required for service. Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence.Find Out If Your Equipment Is Approved and Compatible with Xfinity Services. Before buying your own equipment, use the My Device Info website to easily check if your device is approved for Xfinity Internet and/or Voice service.; My Device Info shows a database of all approved cable modems. You can also use this site to make sure your modem or router supports your selected Internet speed tier.Feb 27, 2024 · Open your phone’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen ... There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. The phone must not be reported lost, stolen, or involved with fraudulent activity. The phone must be paid in full prior to requesting the device unlock. If your device is on a Device Payment Plan, it is ineligible for unlocking.Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom ...The links you provided had good amount of info. We don't mind the $35 restocking charge but Xfinity required to activate before return. The problem is in this fine print "When you return a device after it's been activated, it will automatically cancel the line associated with that device. This means the number will be lost."Feb 2, 2023 · Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message. .
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